Problem with Chat Tool Regarding New Conversations

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Apr 24, 2025 - 22:38 UTC

Identified

We have identified a problem with our Chat tool that is affecting the Inbox, Messenger, and new conversations. Consequently, customers may encounter errors or disruptions in functionality during this period.

We sincerely appreciate your patience and understanding as we work diligently to resolve the issue promptly. Thank you for your ongoing support.

In the meanwhile, please create a support ticket to contact our support by following the below link:
https://support.cloudways.com/en/articles/5119857-how-to-create-a-support-ticket

Posted Apr 24, 2025 - 20:22 UTC

This incident affected: Cloudways Support.