Investigating - We are getting an issue with our Rackspace email addon service due to which our customers are not able to create new mailboxes however existing mailboxes are working as expected. Our Engineering team is working on the issue on an urgent basis and hope to resolve it very soon. Any inconvenience caused in this regard is highly regretted.
Jan 19, 02:14 UTC

Investigating - Cloudways Customers in the Singapore region might experience slow loads or 504 errors when opening the Cloudways Dashboard (https://platform.cloudways.com). This is happening due to underlying Stackpath Web Application Firewall incorporated to protect the website is experiencing a degraded performance over Singapore PoP. For more details on this issue, please follow up:https://status.stackpath.com/incidents/8htbq0l12qzy
Jan 18, 14:10 UTC

Investigating - One of our Cloud Providers Vultr are currently experiencing a partial outage in their Toronto location.
Vultr network team & engineers are actively working with their upstream provider to resolve this issue asap.
Inconvenience is regretted here.
Jan 17, 20:05 UTC

Investigating - One of our cloud infrastructure provider Vultr is performing system changes in the Singapore location during the following scheduled maintenance window.

Start Time: 2021-01-14 19:00:00 UTC
End Time: 2021-01-14 23:00:00 UTC

Our Engineering team is in close coordination with Vultr team to minimize however, Singapore instances may be unreachable for some, or all, of the scheduled maintenance window as we perform network, firmware, or host upgrades. We sincerely apologize for any inconvenience caused to you during this activity.
Jan 14, 21:21 UTC

Investigating - Few of our customers are experiencing degraded performance on using the platform console. Our team is actively working with Stackpath(WAF) team to resolve the issue. We would update once we get more information about this. Any inconvenience that might be caused is deeply regretted.
Jan 8, 00:26 UTC