Cloudways Status

Cloudways System Status

All Systems Operational

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Cloudways Cloud Platform Console Operational

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AWS Operational

DigitalOcean Operational

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Rackspace Email Operational

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Platform Maintenance Jul 28, 2024 04:00-06:00 UTC

We are scheduled to perform essential maintenance on our platform to implement an improved funds management system for your Cloudways account as per the following schedule:

Activity start time: 28th July 04:00 UTC
Activity end time: 28th July 06:00 UTC

Impact: During this maintenance activity, the platform will be inaccessible. Your ongoing session, if any, will automatically end. Additionally, you will not be able to pay invoices, and new users will not be able to sign up.

We will promptly inform you once the activity is concluded.

We appreciate your patience and cooperation in helping us bring a better experience to you.
Posted on Jul 24, 2024 - 18:18 UTC

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Rackspace Email Addon issue

Resolved - This incident has been resolved.
Jul 22, 16:57 UTC

Investigating - We are experiencing technical difficulties accessing the Rackspace control panel, which is hindering our ability to troubleshoot issues related to the Rackspace addon.

We are working with Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.
Jul 22, 13:19 UTC

Jul 21, 2024

Phone Number Verification Issue

Resolved - This incident has been resolved.
Jul 21, 04:17 UTC

Identified - We're currently experiencing a temporary technical issue that is preventing users from verifying their phone numbers. Our team is actively working on a resolution, and we expect to have this fixed as soon as possible. We apologize for any inconvenience this may cause.
Jul 21, 03:54 UTC

Jul 20, 2024

Rackpsace Webmail issue

Resolved - This incident has been resolved.
Jul 20, 19:09 UTC

Update - We are continuing to investigate this issue.
Jul 19, 10:04 UTC

Investigating - We are currently experiencing a technical issue that is preventing users from logging in to Rackspace's email service and unable to add new mailboxes.

Our backend team is coordinating with the Rackspace team on this matter. We will post an update on the issue as soon as possible. We sincerely apologize for any inconvenience this may have caused our customers.
Jul 19, 10:03 UTC

Jul 19, 2024

Jul 18, 2024

Issue with Bot Protection

Resolved - This incident has been resolved.
Jul 18, 13:57 UTC

Investigating - We are aware of the issue related to Bot Protection. Bot Protection is currently unable to load the data or fetch the details on the platform. Our backend team is actively working to resolve the issue. We deeply regret any inconvenience this may have caused. Please feel free to contact our support team if you require any further assistance.
Jul 18, 11:55 UTC

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

Cloudways Autonomous Partial Service Disruption [US Region]

Resolved - We have successfully streamlined our internal deployment process and all the application-level operations are fully functional now. No customer workloads were impacted during this internal improvement activity.
Jul 13, 09:24 UTC

Update - We have successfully streamlined our internal deployment process, and all operations have been re-enabled. As this was an internal improvement, no customer workloads were impacted.
Jul 12, 17:24 UTC

Investigating - We are currently experiencing an issue with our deployment processes in the US Region. As a precaution, we have temporarily disabled application updates and addition operations across all regions. Our team is actively working to resolve this as quickly as possible. We apologize for any inconvenience and appreciate your patience.
Jul 12, 09:39 UTC