Our engineering team is actively investigating the issue and working to restore access as quickly as possible.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. Further updates will be shared as soon as more information becomes available.
Jul 23, 2026 - 17:34 UTC
Update - The mandatory maintenance is still underway. Our engineering team is actively working to complete the activity as quickly as possible. We appreciate your patience and cooperation in this regard.
Jul 11, 2026 - 07:07 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 2026 - 09:49 UTC
Identified - We are running a mandatory maintenance activity across a few of our customers’ servers regarding infrastructure stability upgrades. This will require us to restart the servers which will introduce a brief service interruption. We are expecting the Cloudways Platform to remain fully operational during this activity. This is an ongoing activity and we will provide further updates here. Thank you for your trust in Cloudways.
May 16, 2026 - 09:47 UTC
Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
Mar 09, 2026 - 19:11 UTC
Update - AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover.
Mar 02, 2026 - 18:28 UTC
Identified - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Mar 02, 2026 - 08:05 UTC
Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
Mar 09, 2026 - 19:10 UTC
Identified - AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored.
Mar 02, 2026 - 18:30 UTC
Investigating - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Mar 01, 2026 - 13:53 UTC
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Partial Outage
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Operational
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Operational
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Operational
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Operational
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Degraded Performance
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Major Outage
Maintenance
Past Incidents
Jul 23, 2026
Unresolved incident: Service Disruption: feedback.cloudways.com.
Resolved -
This incident has been resolved.
Jul 19, 10:21 UTC
Identified -
We are investigating a connectivity issue with DigitalOcean in Bangalore. During this time, users may experience connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.
Jul 19, 08:24 UTC
Resolved -
This incident has been resolved.
Jul 17, 13:33 UTC
Identified -
We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users.
We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.
Jul 16, 20:57 UTC
Resolved -
The issue has been resolved. Please contact our support if you continue to experience any related issues.
Jul 15, 08:18 UTC
Monitoring -
The majority of applications have resumed normal operation and services are largely restored. Our team continues to closely monitor the situation to ensure full stability.
Jul 14, 13:19 UTC
Investigating -
Some Cloudways Autonomous applications hosted in the London region may experience temporary connectivity issues due to a partial disruption. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.
Jul 14, 10:08 UTC
Resolved -
This incident has been resolved.
Jul 13, 15:49 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 13, 15:38 UTC
Identified -
Our upstream provider VULTR has reported that an outage or maintenance window is affecting a subset of users in the Frankfurt region. We will continue to monitor the situation and share further updates as they become available.
Jul 13, 12:26 UTC
Jul 12, 2026
No incidents reported.
Jul 11, 2026
Unresolved incident: MANDATORY MAINTENANCE: Server Restart Required.