Cloudways System Status

All Systems Operational

Cloudways Home Operational
Cloudways Cloud Platform Console Operational
Cloudways Cloud Platform Service Operational
Cloudways Support Operational
Cloudways API Operational
Cloud Providers Operational
AWS Operational
DigitalOcean Operational
Google Cloud Operational
Linode Operational
Vultr Operational
Add-on Services Operational
Cloudflare Enterprise Operational
DNS Made Easy Operational
Elastic Email Operational
Rackspace Email Operational
Stackpath Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 8, 2025

No incidents reported today.

Dec 7, 2025

No incidents reported.

Dec 6, 2025
Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Dec 6, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 07:30 UTC
Scheduled - We have scheduled a brief maintenance window to perform necessary upgrades to our cloud infrastructure.

Activity start time: 6th December, 07:30 AM UTC
Activity end time: 6th December, 08:30 AM UTC

Impact Area:
While your live websites and servers will continue running normally without interruption, you might notice minor service degradation when navigating the Cloudways Platform Console during this hour.

We will promptly notify you once the upgrade is complete. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.
Dec 4, 14:39 UTC
Dec 5, 2025
Cloudflare Global Outage
Resolved - This incident has been resolved.
Dec 5, 17:18 UTC
Monitoring - we have been informed that a fix has been deployed for the issue that was causing intermittent 5xx errors and connectivity disruptions on websites proxied through Cloudflare.

Our team is closely monitoring the situation along with Cloudflare to ensure full service stability.
If you continue to experience any issues, please reach out to our support team.

We will provide further updates as needed.
Dec 5, 09:16 UTC
Investigating - We are aware of an ongoing Cloudflare network issue that may cause intermittent 5xx errors, connection timeouts, or degraded performance for applications using the Cloudways Cloudflare Add-on or any site proxied through Cloudflare directly.

This aligns with the active incident reported on Cloudflare’s status page:
https://www.cloudflarestatus.com/

Our engineering team is actively monitoring the situation and is in direct communication with Cloudflare to ensure the issue is resolved at the earliest.

Customers who are not using Cloudflare are not affected.

Further updates will be posted here as soon as new information becomes available.
Dec 5, 09:05 UTC
New Addon Subscribers are Unable to Create Mailbox in Rackspace
Resolved - This incident has been resolved.
Dec 5, 02:40 UTC
Update - We are continuing to investigate this issue.
Nov 24, 13:44 UTC
Investigating - We are currently facing a technical issue that is preventing new Rackspace Addon users from creating mailboxes in Rackspace's email service.
Our team is working on resolving this matter. We apologize for any inconvenience this may cause and appreciate your patience.
Nov 24, 13:44 UTC
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Elastic Email Degraded Services
Resolved - This incident has been resolved.
Dec 2, 12:26 UTC
Investigating - We are facing degraded performance with Elastic Email, affecting a subset of customers whose emails are not being sent promptly and experiencing delays. Our teams are actively investigating the problem with the elastic email team and we will be updating this status page with further information as soon as it is available. We apologize for any inconvenience this may be causing.
Dec 1, 14:10 UTC
Dec 1, 2025
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Issues in Server Provisioning (with Vultr)
Resolved - This incident has been resolved.
Nov 28, 02:42 UTC
Investigating - Vultr has reported an incident affecting global server provisioning operations. They are continuing to investigate, and we are monitoring the situation closely. We will provide updates as soon as more information becomes available. We regret any inconvenience caused.
Nov 23, 20:42 UTC
Nov 27, 2025
Vultr London Network Outage
Resolved - This incident has been resolved.
Nov 27, 18:23 UTC
Monitoring - The network services are being restored, and our team is actively monitoring the current status.
Nov 27, 16:39 UTC
Investigating - Our upstream provider Vultr is currently experiencing a partial outage in the London region. Their network engineers are actively working to restore connectivity as quickly as possible. We sincerely regret the inconvenience this may cause and appreciate your patience while the issue is being resolved.
Nov 27, 14:47 UTC
Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025
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