Investigating - We are currently experiencing issues in adding domain to the Elastic Email service, and we are investigating the cause of the disruption. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email.
Oct 17, 2024 - 10:55 UTC
Resolved -
This incident has been resolved.
Oct 22, 03:43 UTC
Identified -
We are receiving reports from customers experiencing difficulties logging into their Rackspace mailboxes via the webmail portal. Rackspace has identified the issue, and their team is actively working on a resolution. Using an email client remains a viable workaround, and email delivery is not impacted.
We will update our status page promptly with any further updates from Rackspace. We sincerely regret the inconvenience caused and appreciate your patience during this time.
Oct 21, 20:56 UTC
Resolved -
This incident has been resolved.
Oct 21, 11:22 UTC
Monitoring -
A fix has been implemented by the Intercom team, and we are monitoring the results.
Oct 21, 11:21 UTC
Identified -
We are currently seeing latency issues on our chat system. This incident has been reported to the Intercom support team and they are working on it. Once we get any additional updates from them, we will let you know. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Oct 21, 10:13 UTC
Completed -
The scheduled maintenance has been completed.
Oct 17, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:00 UTC
Scheduled -
We're scheduled to perform an essential maintenance activity to enhance user experience for new Cloudways customers. The activity will be performed as per the following details:
Activity start time: October 17th, 2024, 05:00 UTC Activity end time: October 17th, 2024, 07:00 UTC
Impact: During this maintenance window, new users signing up on the platform may experience brief performance degradation. However, this activity will not impact existing Cloudways customers.
We will notify you as soon as the activity is completed. Thank you for your patience and cooperation in helping us enhance your experience.
Oct 16, 16:40 UTC
Resolved -
This incident has been resolved.
Oct 16, 07:42 UTC
Investigating -
We are currently experiencing issues with the Elastic Email service, and we are investigating the cause of the disruption. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email.
Please accept our sincere apologies for any inconvenience caused because of this issue.
Oct 15, 16:45 UTC
Resolved -
This incident has been resolved.
Oct 14, 18:06 UTC
Investigating -
We are currently experiencing a technical issue that is preventing users from logging in to Rackspace's email service.
Our backend team is coordinating with the Rackspace team on this matter. We will post an update on the issue as soon as possible. We sincerely apologize for any inconvenience this may have caused our customers.
Oct 14, 14:07 UTC
Completed -
The scheduled maintenance has been completed.
Oct 13, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 UTC
Scheduled -
To keep your servers running smoothly and securely, we’ll be performing scheduled maintenance during the following period:
Maintenance Schedule: Start: Tuesday, October 8, 2024, at 08:00 AM UTC End: Sunday, October 13, 2024, at 03:00 PM UTC
During this time, you may notice brief service degradation. Rest assured, there is no cause for concern as our team will be closely monitoring your servers throughout the maintenance process. If you have any questions or need assistance, our support team is here to help.
Thank you for your understanding and patience.
Oct 7, 19:13 UTC