Cloudways System Status
All Systems Operational
Cloudways Home ? Operational
Cloudways Cloud Platform Console ? Operational
Cloudways Cloud Platform Service ? Operational
Cloudways Support ? Operational
Cloudways API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022
DNS Resolution Issue - Cloudways Default URL
Resolved - This incident has been resolved.
May 27, 16:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 14:49 UTC
Investigating - We are currently investigating a DNS resolution issue affecting some of our clients using default URL's. This page will be updated when the incident has been resolved. We sincerely apologize for any inconvenience caused.
May 27, 13:02 UTC
May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022
Cloudways Platform (Monitoring Service) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 22, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 04:00 UTC
Scheduled - Our Engineering team is going to perform a maintenance activity (in continuation of last week's activity) to optimize the Monitoring Service on Cloudways Platform as per the below schedule:

Activity Start Time: 22nd May 2022, 04:00 (UTC)
Activity End Time: 22nd May 2022, 05:00 (UTC)
Component Addressed: Application and Server monitoring service on the Platform. You may notice a slight delay while retrieving your monitoring data.

All other operations and services on the Cloudways platform will remain uninterrupted. We apologize for the inconvenience this may cause. Cloudways appreciates your patience and cooperation in helping us bring a better service experience to our valued customers.
May 20, 17:52 UTC
May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Delay in Email Delivery | Elastic Email
Resolved - This incident has been resolved.
May 18, 19:49 UTC
Investigating - We are currently observing issues in email delivery on Elastic email. Our team is coordinating with Elastic email team to resolve the issue. Customer might faced delay in email delivery during this time. We regret for the inconvenience caused to you in this regards.
May 18, 17:09 UTC
May 17, 2022
Service Degradation Cloudways Platform
Resolved - This incident has been resolved.
May 17, 15:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 14:26 UTC
Identified - We have identified issues in performing Operations on our Platform (https://platform.cloudways.com) for which our Engineering team is investigating on urgent basis. We highly regret for the inconvenience caused in this regard.
May 17, 11:39 UTC
Vultr | Partial Outage
Resolved - Vultr confirmed this incident was a network outage and it has been resolved. All servers are expected to be fully operational at this time.
May 17, 02:52 UTC
Investigating - Vultr is currently experiencing a partial outage in multiple regions such as Sydney, Seatle, Miami, Atalnta, Chicago. Our Engineering team is in communication with Vultr's team to resolve this issue as soon as possible. Any inconvenience is highly regretted.
May 17, 01:37 UTC
May 16, 2022
Temporary Service Disruption(Cloudways.com)
Resolved - This incident has been resolved.
May 16, 06:53 UTC
Investigating - We are currently facing service disruption on Cloudways.com and our team is investigation this issue right now. However, Platform.cloudways.com is completely accessible and working. This disruption does not impact any cloud services.
May 16, 06:40 UTC
May 15, 2022
Cloudways Platform (Monitoring Service) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 04:00 UTC
Scheduled - Our Engineering team is going to perform a maintenance activity to optimize the Monitoring Service on Cloudways Platform as per the below schedule.

Activity Start Time: 15th May 2022, 04:00 (UTC)
Activity End Time: 15th May 2022, 05:00 (UTC)
Component Addressed: Application and Server monitoring service on the Platform. You may notice a slight delay while retrieving your monitoring data.

All other operations and services on the Cloudways platform will remain uninterrupted. We apologize for the inconvenience this may cause. Cloudways appreciates your patience and cooperation in helping us bring a better service experience to our valued customers.
May 14, 17:39 UTC
May 14, 2022

No incidents reported.

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