Cloudways System Status
Monitoring - We are pleased to share that most of the Rackspace IPs that were blocked have now been cleared. As a result, email deliverability should be largely restored. We'll continue to monitor the situation and keep you informed of any further updates if needed.
May 14, 2025 - 19:32 UTC
Identified - We are actively working in close coordination with the Rackspace team to resolve this issue promptly. Most of the blocked IP addresses have already been delisted, and you should see noticeable improvements in email deliverability right away. We will share further updates as soon as more information becomes available.
May 07, 2025 - 07:26 UTC
Investigating - We are currently facing issues where some of the Rackspace Server IP addresses have been blocked by Spamcop and Microsoft. Our team is actively working with Rackspace to resolve this matter as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available.
As a workaround, customers may try again after some time. The system may use random IP addresses, so it is not guaranteed that the same IP will be used to send emails again.

Apr 11, 2025 - 14:10 UTC
Cloudways Home ? Operational
Cloudways Cloud Platform Console ? Operational
Cloudways Cloud Platform Service ? Operational
Cloudways Support ? Operational
Cloudways API ? Operational
Cloud Providers Operational
AWS Operational
DigitalOcean Operational
Google Cloud Operational
Linode Operational
Vultr Operational
Add-on Services Degraded Performance
Cloudflare Enterprise Operational
DNS Made Easy Operational
Elastic Email Operational
Rackspace Email Degraded Performance
Stackpath Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 23, 2025
Resolved - This incident has been resolved.
May 23, 03:53 UTC
Investigating - We are currently experiencing issues with Droplet creation across multiple DigitalOcean regions. As a result, attempts to add new servers via the Platform may fail.
Please note that existing servers are not affected by this issue.
Our engineering team is actively working with the relevant teams to resolve the problem. We apologize for any inconvenience this may cause and will share updates as soon as more information becomes available.

May 22, 15:17 UTC
May 22, 2025
May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025
Resolved - This incident has been resolved.
May 14, 18:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 11:39 UTC
Identified - We are currently experiencing an issue affecting one of the hypervisors in the Sydney region. Our Engineering team is actively working with the relevant teams to resolve this as quickly as possible.

We apologize for the inconvenience and appreciate your patience.

May 14, 09:24 UTC
Resolved - This incident has been resolved.
May 14, 09:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 09:14 UTC
Investigating - We are aware of the issue where the applications are not visible to team member accounts, despite the correct permissions being granted by the primary account owner. Our team is actively working on a fix, and we will share updates as soon as the issue is resolved.

We appreciate your patience and understanding in the meantime.

May 13, 18:27 UTC
May 13, 2025
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.