Identified - We are experiencing issues with our 3rd party CDN provider and therefore disabling its provisioning from our Platform until issue is permanently resolved to save our customers from the hassle. Inconvenience caused is deeply regretted.
Oct 5, 08:41 UTC
Resolved -
Digital Ocean servers can be launched now from Cloudways Platform without any issue, any inconvenience caused is highly regretted.
Oct 27, 15:42 UTC
Investigating -
We are in coordination with Digital Ocean team for the resolution, inconvenience caused is deeply regretted.
Oct 27, 14:52 UTC
Resolved -
This incident has been resolved.
Oct 25, 18:19 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 25, 18:08 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 25, 18:00 UTC
Investigating -
We are currently investigating the cause of the disruption of email sending services via Elastic Email Add-on. Our Engineering team is in close coordination with Elastic email support who are aware of the issue and they are already investigating it. We will share additional updates once we have more information from Elastic Email.
Please accept our sincere apologies for any inconvenience caused because of this issue.
Oct 25, 17:37 UTC
Resolved -
This incident has been resolved.
Oct 25, 03:14 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 25, 01:15 UTC
Investigating -
We are currently facing service disruption on Cloudways.com and our team is investigation this issue right now. However, Platform.cloudways.com is completely accessible and working. This disruption does not impact any cloud services.
Oct 25, 01:06 UTC
Resolved -
This incident has been resolved.
Oct 18, 18:50 UTC
Investigating -
We are receiving a number of complaints related to customers not able to login to their Rackspace mailbox via webmail portal. The issue is identified by the Rackspace team and they are working on fixing this issue. We will update our status page as soon as we hear update from Rackspace team. Any inconvenience caused because of this issue issue is highly regretted.
Oct 18, 13:58 UTC
Resolved -
This incident has been resolved.
Oct 14, 00:20 UTC
Investigating -
We are receiving a number of complains related to customer's not able to renew or install Let's Encrypt certificate. The issue is identified by the Let's Encrypt community and their team is working on fixing this issue. To track down more details of this current incident, please follow: https://letsencrypt.status.io/. Please contact to Cloudways Support in case you have any questions.
Oct 13, 16:35 UTC