Cloudways Status

Cloudways System Status

Digital Ocean SGP1 Network Connectivity Issues

Update - The DigitalOcean team is still observing recurring incidents that are affecting customer resources in the APAC region. As a result, some users in this area may be experiencing packet loss and increased latency. The team is actively monitoring the situation and implementing traffic routing changes as needed to alleviate the congestion. We regret any inconvenience caused and will keep our customers informed by providing updates as the situation develops.
Mar 15, 2023 - 15:50 UTC

Update - Customers in SGP1 region may still experience periodic performance and connectivity issues until restoration efforts are completed by upstream providers for the undersea cable cuts (fiber faults) in the APAC region.
Full repair is expected to take multiple weeks. We will continue to communicate any updates we receive, appreciate patience from our valued customers.
Mar 02, 2023 - 11:50 UTC

Update - According to a recent update from upstream provider, users can launch servers in Singapore region. The technical team at Digital Ocean has made some routing changes to solve the connectivity issues.
While this issue is being resolved completely, some users may experience performance and connectivity issues due to the packet loss and latency caused by APAC region.
Meanwhile, we have no ETA but we will inform you as soon as we have an update. We apologize for the inconvenience.
Feb 04, 2023 - 16:24 UTC

Update - We are continuing to monitor for any further issues.
Feb 04, 2023 - 16:22 UTC

Update - We are continuing to monitor for any further issues.
Feb 04, 2023 - 16:14 UTC

Monitoring - According to a recent update from upstream provider, users can launch servers in Singapore region. The technical team at Digital Ocean has made some routing changes to solve the connectivity issues.
While this issue is being resolved completely, some users may experience performance and connectivity issues due to the packet loss and latency caused by APAC region.
Meanwhile, we have no ETA but we will inform you as soon as we have an update. We apologize for the inconvenience.
Feb 04, 2023 - 16:01 UTC

Update - We are in close coordination with DigitalOcean backend team as they are working to mitigate the issues. We apologize for the inconvenience and thank you for your patience and continued support.
Jan 30, 2023 - 04:47 UTC

Investigating - We are investigating reports of network related problems in the Digital Ocean SGP1(Singapore Region). This may cause issues with the connectivity to droplet, applications hosted on these servers will see slowness etc. Our team is coordinating with the Digital Ocean team to get the issue resolved on priority.
Jan 29, 2023 - 10:22 UTC

Cloudways Home Operational

Cloudways Cloud Platform Console Operational

Cloudways Cloud Platform Service Operational

Cloudways Support Operational

Cloudways API Operational

Cloud Providers Partial Outage

AWS Partial Outage

DigitalOcean Operational

Google Cloud Operational

Linode Operational

Vultr Operational

Add-on Services Operational

Cloudflare Enterprise Operational

DNS Made Easy Operational

Elastic Email Operational

Rackspace Email Operational

Stackpath Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 28, 2023

No incidents reported today.

Mar 27, 2023

Racksapace Addon Issue

Resolved - This incident has been resolved.
Mar 27, 09:00 UTC

Identified - We are closely coordinating with Rackspace's team, and they are still working to mitigate this issue. Once again, we apologize for the inconvenience, and we thank you for your patience and continued support. As soon as the issue is permanently resolved, we will update the status page.
Mar 13, 09:27 UTC

Investigating - We are currently experiencing an issue with our Rackspace email add-on service, which is preventing customers from creating new mailboxes. However, existing mailboxes are working as expected. Our engineering team is currently investigating the issue and hopes to resolve it soon. We apologize for any inconvenience caused due to this issue.
Mar 8, 14:53 UTC

Mar 26, 2023

No incidents reported.

Mar 25, 2023

Linode Connectivity Issue - (US-Central) Dallas

Resolved - This incident has been resolved.
Mar 25, 07:51 UTC

Monitoring - Connectivity to the Dallas data center has been restored By Linode Team. We along with Linode are monitoring for any further connection issues, and investigating the root cause of the disruptions.
Mar 25, 02:38 UTC

Update - We are continuing to investigate this issue.
Mar 25, 01:44 UTC

Investigating - Our team along with Linode is investigating an issue affecting connectivity in Linode's Dallas data center. During this time, users may experience intermittent connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information. Our team is coordinating with the Linode team to get the issue resolved on priority.
Mar 25, 01:42 UTC

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Issue with chat support(Intercom)

Resolved - This incident has been resolved.
Mar 22, 18:42 UTC

Investigating - We are facing intermittent issues with our live chat tool Intercom and are reporting the issues to intercom team, regret any inconvenience being caused to our customers who are experiencing slow response on live chat during this issue.
Mar 22, 16:23 UTC

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

Network connectivity issues in DigitalOcean FRA1 and AMS3 regions

Resolved - This incident has been resolved.
Mar 16, 18:36 UTC

Identified - The DigitalOcean engineering team has identified the cause of network issues in their FRA1 and AMS3 regions, which caused users to experience packet loss, latency, timeouts, and related issues with Droplet-based services in these regions, including Droplets, Managed Kubernetes, and Managed Database. We will provide an update once we have more information.
Mar 16, 11:35 UTC

Partial outage in Vultr London

Resolved - This incident has been resolved.
Mar 16, 18:35 UTC

Investigating - Our upstream provider, Vultr, is currently experiencing a partial outage in their London region. Their team is currently investigating the issue, and we regret any inconvenience this may cause.
Mar 16, 12:55 UTC

Database Manager Issue

Resolved - This incident has been resolved.
Mar 16, 12:47 UTC

Identified - Our team has identified the issue is only affecting staging applications. We are working on a fix and will roll it out soon. We apologize for the inconvenience
Mar 16, 02:39 UTC

Investigating - We are currently experiencing an issue with Cloudways Adminer. This may cause issue accessing the Database Manager. Our team is working to get the issue resolved on priority.
We apologize for the inconvenience.
Mar 15, 20:41 UTC

Mar 15, 2023

Unresolved incident: Digital Ocean SGP1 Network Connectivity Issues.

Mar 14, 2023

Live Chat availability issue

Resolved - This incident has been resolved.
Mar 14, 12:49 UTC

Monitoring - Live Chat services on our platform have been restored, it was an issue from our 3rd party service provider which is being fixed now. We are monitoring the system closely.
Mar 14, 09:56 UTC

Investigating - We are investigating reported problems to access our live chat system, will be updating this thread as soon as we have additional information.
Inconvenience caused to our customers is highly regretted.
Mar 14, 09:36 UTC