Cloudways Status

Cloudways System Status

All Systems Operational

Cloudways Home Operational

Cloudways Cloud Platform Console Operational

Cloudways Cloud Platform Service Operational

Cloudways Support Operational

Cloudways API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 1, 2020

No incidents reported today.

Sep 30, 2020

Digital Ocean(DO) Servers not available for new server provisioning

Resolved - DO servers can be launched now from Cloudways Platform without any issue, any inconvenience caused is highly regretted.
Sep 30, 16:35 UTC

Update - We are continuing to investigate this issue.
Sep 30, 16:34 UTC

Investigating - We are in coordination with DO for the resolution, inconvenience caused is deeply regretted.
Sep 30, 14:01 UTC

Sep 29, 2020

Vultr Sydney Scheduled Maintenance - 2020-09-29

Resolved - The scheduled maintenance has been completed.
Sep 29, 23:13 UTC

Update - Event Type: Network Upgrade
Start Time: 2020-09-29 17:00:00 UTC
End Time: 2020-09-29 21:00:00 UTC
Sep 29, 17:54 UTC

Identified - One of our upstream providers Vultr Sydney's network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. Any inconvenience that might have been caused is deeply regretted.
Sep 29, 17:50 UTC

Vultr - New Jersey | Partial Outage

Resolved - This incident has been resolved.
Sep 29, 20:54 UTC

Identified - We are currently experiencing a partial network outage at Vultr's New Jersey location affecting specific HFC instances. VULTR's network engineers are actively working to restore connectivity as quickly as possible.
Sep 29, 12:49 UTC

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

Degraded Performance on Console Operations

Resolved - The issue has been resolved from our end. Please reach out to us on LiveChat or tickets if you face any difficulty. Any inconvenience caused during the process is highly regretted.
Sep 25, 02:42 UTC

Investigating - All console operations are running slow including cloning, update domain, SSL, GIT deployment etc. We are investigating the issue on a priority basis. Any inconvenience that might have been caused is deeply regretted.
Sep 24, 17:26 UTC

Sep 24, 2020

Sep 23, 2020

Network Connectivity issues in LON1 Digital Ocean

Resolved - Digital Ocean's Engineering team has resolved the issue which was impacting the networking for a specific subset of Droplets across all regions. The impacting Droplets and resources (DOKS clusters, Managed Databases, Load Balancers) in the LON1 region should now be operating normally. If you continue to experience problems, please contact our 24*7 support via live chat or ticket.
Sep 23, 10:18 UTC

Identified - Digital Ocean's team has identified the cause of the issue with networking connectivity in our LON1 region and is actively working on a fix. We apologize for the inconvenience and will share an update once we have more information.
Sep 22, 21:03 UTC

Sydney (Vultr) Degraded Network Performance

Resolved - This incident has been resolved, in case you are still having any issues on Vultr's Sydney region then please contact our support.
Sep 23, 04:41 UTC

Identified - We are currently experiencing a partial outage in Vultr's Sydney location. We are in close coordination with Vultr and would update once we get more information about this. Any inconvenience that might be caused is deeply regretted.
Sep 22, 20:10 UTC

Sep 22, 2020

Sydney (Vultr) Degraded Network Performance

Resolved - This incident has been resolved.
Sep 22, 14:25 UTC

Investigating - We are currently experiencing a partial outage in Vultr's Sydney location. We are in close coordination with Vultr and would update once we get more information about this. Any inconvenience that might be caused is deeply regretted.
Sep 22, 01:46 UTC

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

Degraded Performance on Console Operations and add servers

Resolved - This incident has been resolved.
Sep 17, 01:58 UTC

Identified - We have identified the issue is related to the third party AWS. They confirm error rates and latencies affecting IAM. We will update as soon the issue gets resolved.
Sep 17, 00:00 UTC

Investigating - All console operations are running slow including server scale, cloning, block storage, SSL, GIT deployment. We have temporary disabled add server operation on our platform. We are investigating the issue on a priority basis. Any inconvenience that might have been caused is deeply regretted.
Sep 16, 23:38 UTC