Cloudways System Status
Investigating - We are currently experiencing a Degraded Performance in AWS N. Virginia Region. We are in close coordination with AWS and would update once we get more information about this. Any inconvenience that might be caused is deeply regretted.
Dec 7, 19:03 UTC
Investigating - We are currently seeing latency issues on our chat system. This incident has been reported to the Intercom support team and they are working on it. Once we get any additional updates from them, we will let you know.
Dec 7, 17:33 UTC
Identified - The issue has been identified. We continue to work closely with our vendor to make the CDN provisioning feature available again.
Nov 19, 02:53 UTC
Investigating - We are aware of an issue with our CDN provisioning feature and some applications might display "An unexpected error occurred when provisioning your zone". We are working closely with our CDN vendor for a solution.
Nov 18, 04:20 UTC
Cloudways Home ? Operational
Cloudways Cloud Platform Console ? Operational
Cloudways Cloud Platform Service ? Degraded Performance
Cloudways Support ? Degraded Performance
Cloudways API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2021

Unresolved incidents: AWS | Degraded Performance at N. Virginia Region, Latency Issue on chat support (Intercom).

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021
Resolved - This incident has been resolved.
Dec 4, 00:56 UTC
Investigating - DigitalOcean is currently experiencing a general availability issue in SGP1 and BLR1 regions. We are working closely with our partner to have this fixed as soon as possible.
Dec 3, 00:25 UTC
Dec 3, 2021
Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Resolved - Please note the latest update regarding Elastic email domain validation requirement:

Customers who subscribed to Elastic Email Add-on before the 1st of October, 2021 will have the Domain Validation on hold for now so they may validate their domain in the coming days.
Nov 25, 14:48 UTC
Identified - We have investigated the problem that some of our customers are facing with Elastic Email. In particular, there are two things to consider:

1. Due to missing domain validation, emails are bouncing. We’d recommend that users affected by this take out the time to fully validate their domains from our platform. Please go through our KB for more details on this.

2. Domain verification failing on our platform. If this is happening for you, please reach out to our support team and they will help you in manually adding the domain and verifying it on Elastic Email.
Nov 17, 08:55 UTC
Update - We are continuing to investigate this issue.
Nov 17, 02:53 UTC
Investigating - We are currently investigating an issue with our Elastic Email addon related to domain validations. Email messages generated by some applications might fail to deliver because of this. Our engineering team is closely working with our vendor to resolve this incident as soon as possible.
Nov 17, 02:51 UTC
Resolved - This incident has been resolved.
Nov 25, 00:39 UTC
Identified - We are receiving a number of complaints related to customers not able to login to their Rackspace mailbox via webmail portal or using any third party email clients. The issue is identified by the Rackspace team and they are working on fixing this issue. We will update our status page as soon as we hear update from Rackspace team. Any inconvenience caused because of this issue issue is highly regretted.
Nov 24, 10:49 UTC
Nov 24, 2021
Nov 23, 2021

No incidents reported.