Investigating - We are currently receiving multiple reports from customers who are unable to add mailboxes or log in to their Rackspace mailboxes.
The issue has already been identified by the Rackspace team, and they are actively working toward a resolution. We will update our status page with further information as soon as we receive additional updates from Rackspace. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
May 25, 2026 - 13:04 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 2026 - 09:49 UTC
Identified - We are running a mandatory maintenance activity across a few of our customers’ servers regarding infrastructure stability upgrades. This will require us to restart the servers which will introduce a brief service interruption. We are expecting the Cloudways Platform to remain fully operational during this activity. This is an ongoing activity and we will provide further updates here. Thank you for your trust in Cloudways.
May 16, 2026 - 09:47 UTC
Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
Mar 09, 2026 - 19:11 UTC
Update - AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover.
Mar 02, 2026 - 18:28 UTC
Identified - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Mar 02, 2026 - 08:05 UTC
Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
Mar 09, 2026 - 19:10 UTC
Identified - AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored.
Mar 02, 2026 - 18:30 UTC
Investigating - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Mar 01, 2026 - 13:53 UTC
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Operational
Cloud Providers
Partial Outage
AWS
Partial Outage
DigitalOcean
Operational
Google Cloud
Operational
Linode
Operational
Vultr
Operational
Add-on Services
Degraded Performance
Cloudflare Enterprise
Operational
DNS Made Easy
Operational
Elastic Email
Operational
Rackspace Email
Degraded Performance
Stackpath
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2026
Unresolved incident: Rackspace Mailbox Login and Access Issues.
Resolved -
This incident has been resolved.
May 20, 12:40 UTC
Monitoring -
DO team has implemented mitigation measures for the infrastructure issue affecting Block Storage Volumes in the NYC3 region. The team is monitoring the situation, and we will share another update once the issue is fully resolved
May 20, 02:48 UTC
Investigating -
We are observing an issue with some of the Block Storage Volume Performance in the New York region on Digital Ocean. During this time, users may experience degraded write performance and intermittent impact to services dependent on the affected storage infrastructure. Our Engineering team is working closely with DO team to resolve this issue. We apologize for the inconvenience and will share an update once we have more information.
May 20, 01:31 UTC
Resolved -
This incident has been resolved.
May 19, 17:58 UTC
Investigating -
Our upstream provider, Vultr, is currently experiencing a partial outage at their Seoul, Korea location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
May 19, 14:21 UTC
May 18, 2026
No incidents reported.
May 17, 2026
No incidents reported.
May 16, 2026
Unresolved incident: MANDATORY MAINTENANCE: Server Restart Required.
Completed -
The scheduled maintenance has been completed.
May 11, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 15:45 UTC
Scheduled -
Our cloud provider has recommended upgrading several Kubernetes clusters to maintain platform reliability and address underlying technical requirements. As part of our proactive infrastructure maintenance strategy, we will be performing scheduled cluster upgrades and maintenance activities from 8:45 AM Pacific Standard Time (PST) onwards.
During this maintenance window, some customers may experience brief service interruptions or temporary performance degradation. However, the platform will remain operational throughout the activity, and our teams will closely monitor the environment to minimize impact and ensure service stability.
The anticipated time to complete this activity is 2:00 PM Pacific Standard Time (PST) onwards.
May 11, 15:40 UTC