Cloudways System Status
All Systems Operational
Cloudways Home ? Operational
Cloudways Cloud Platform Console ? Operational
Cloudways Cloud Platform Service ? Operational
Cloudways Support ? Operational
Cloudways API ? Operational
Cloud Providers Operational
AWS Operational
DigitalOcean Operational
Google Cloud Operational
Linode Operational
Vultr Operational
Add-on Services Operational
Cloudflare Enterprise Operational
DNS Made Easy Operational
Elastic Email Operational
Rackspace Email Operational
Stackpath Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - This incident has been resolved.
Mar 18, 17:35 UTC
Identified - We are currently experiencing a technical issue that is preventing our support team from accessing the Rackspace email service to provide assistance, although Rackspace's email service remains operational for users.

Our backend team is actively investigating the issue and collaborating closely with Rackspace to address the situation promptly. We will provide updates on the issue as soon as possible. The inconvenience caused to our customers is highly regretted.

Mar 18, 10:54 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 03:30 UTC
Scheduled - We would like to inform you that the chat tool we utilize is scheduled for routine maintenance from 3:30 to 4:00 UTC on March 16th, 2024. During this maintenance window, there may be a 30-minute service interruption, potentially affecting the efficiency of our live chat system and causing brief delays in email, message, and notification delivery. We appreciate your understanding, as this maintenance is aimed at enhancing the tool's overall performance.
Mar 15, 20:09 UTC
Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024
Resolved - This incident has been resolved.
Mar 12, 18:53 UTC
Monitoring - Digital Ocean's engineering team has confirmed the resolution of the issue impacting server connectivity in various regions. We will continue to monitor the situation closely and provide an update once the matter is fully resolved.
Mar 12, 10:35 UTC
Investigating - We are currently experiencing intermittent outages with the Digital Ocean servers in multiple regions. We are closely coordinating with the their team & actively working to resolve this issue.

We will share additional updates as we have more information.

Mar 12, 07:58 UTC
Mar 11, 2024
Resolved - This incident has been resolved.
Mar 11, 09:18 UTC
Identified - We have identified an issue that has affected the performance of our Cloudways Platform (https://platform.cloudways.com).

Our teams are actively working on a resolution, and we deeply regret any inconvenience caused.

Mar 11, 06:27 UTC
Mar 10, 2024

No incidents reported.

Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 05:00 UTC
Scheduled - We are scheduled to conduct a mandatory database upgrade activity on our platform as per following schedule:

Activity start time: 9th March 05:00 UTC
Activity end time: 9th March 06:00 UTC
Impact area: During this maintenance activity the platform will be inaccessible.

If you had an ongoing session on the platform, it would have automatically ended. Also, you will not be able to pay your invoices, and new users will not be able to sign up. We will promptly inform you once the activity is concluded.

We appreciate your patience and cooperation in helping us bring a better experience to you.

Mar 6, 15:29 UTC
Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.