Issue with Chat tool

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Jan 05, 2026 - 15:50 UTC

Investigating

We have identified an issue with our support Chat tool, impacting our communication with the customers. As a result, customers may encounter delays while reporting support issues through chat during this period. You can reach out to us on tickets support for immediate assistance.

We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.

Posted Jan 05, 2026 - 14:24 UTC

This incident affected: Cloudways Support.