Platform Feature Disruption - Monitoring, Staging, Cloning, Restore Points Affected

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Aug 06, 2025 - 13:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 06, 2025 - 13:25 UTC

Update

We are continuing to investigate this issue.

Posted Aug 06, 2025 - 12:37 UTC

Investigating

We're currently experiencing a technical issue affecting some platform features, including the Monitoring, Restore Points, Staging, and Cloning sections.
Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be shared as soon as more information becomes available.

Posted Aug 06, 2025 - 12:21 UTC

This incident affected: Cloudways Cloud Platform Service.