Rackspace Webmail Login & Mailbox Provisioning Issues

Incident Report for Cloudways

Investigating

We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes.

The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.

Posted Oct 12, 2026 - 05:00 UTC

This incident affects: Add-on Services (Rackspace Email).