Rackspace Webmail Login & Mailbox Provisioning Issues

Incident Report for Cloudways

Resolved

We have confirmed that the upstream Rackspace email service issue has been fully resolved. All services, including webmail portal logins, third-party email clients, and mailbox creation, are now functioning normally. Thank you for your patience during this time.

Posted Oct 13, 2026 - 11:58 UTC

Investigating

We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes.

The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.

Posted Oct 12, 2026 - 05:00 UTC

This incident affected: Add-on Services (Rackspace Email).