Email Issue - Elastic Email

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Apr 22, 2025 - 08:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 22, 2025 - 08:02 UTC

Investigating

We are currently observing issues in email delivery on Elastic Email. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email.

Posted Apr 21, 2025 - 09:17 UTC

This incident affected: Add-on Services (Elastic Email).