Temporary Server Visibility Issue

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Sep 29, 2025 - 14:53 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 29, 2025 - 13:41 UTC

Investigating

We are currently aware of an issue affecting the visibility of servers within the account dashboard. Customers may notice that their active servers are temporarily missing or not displaying in their server list. Please be assured that this is only a display issue. Our engineering team is actively investigating the root cause and working to restore server visibility as quickly as possible. We sincerely apologize for any confusion or inconvenience this may have caused.

Posted Sep 29, 2025 - 11:48 UTC

This incident affected: Cloudways Cloud Platform Console.