Issue with Rackspace Email Addon

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Aug 04, 2026 - 06:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 04, 2026 - 06:56 UTC

Investigating

We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users.

We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.

Posted Aug 03, 2026 - 14:41 UTC

This incident affected: Add-on Services (Rackspace Email).