Temporary Service Disruption for Team Member Login

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Dec 15, 2024 - 21:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 15, 2024 - 20:47 UTC

Investigating

We are currently investigating an issue preventing team members with Two-Factor Authentication (TFA) enabled from logging into the platform. Our engineering team is working diligently to resolve this issue as quickly as possible.

We sincerely appreciate your patience. We will provide more updates when new information becomes available.

Posted Dec 15, 2024 - 19:30 UTC

This incident affected: Cloudways Cloud Platform Console.