Service Unavailable and Add Application Issue

Incident Report for Cloudways

Resolved

This incident has been resolved.
Posted Aug 19, 2025 - 14:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 19, 2025 - 14:03 UTC

Investigating

Our engineering team is actively investigating an issue with the "Add Application" and "service unavailable" errors that some users are experiencing during login and checkout.

We understand this is causing an inconvenience, and we sincerely apologize. Our teams are working to resolve the issue as quickly as possible.

We will provide another update as soon as we have more information. Thank you for your patience.
Posted Aug 19, 2025 - 08:50 UTC
This incident affected: Cloudways Cloud Platform Service.
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