Live chat availability issues

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Feb 28, 2024 - 23:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 28, 2024 - 22:28 UTC

Investigating

We are currently investigating reported difficulties accessing our live chat system. Our team is actively engaged with our live chat software provider to address and resolve this situation promptly.

We appreciate your patience and understanding as we work to restore full functionality.

Further updates will be provided here as soon as possible.

Posted Feb 28, 2024 - 22:06 UTC

This incident affected: Cloudways Support.