Elastic Email Degraded Services

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Jan 21, 2026 - 08:20 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 20, 2026 - 10:51 UTC

Investigating

Our SMTP Add-on Service (Elastic Email) is currently experiencing performance issues, leading to delayed outbound emails for some accounts. We are in active communication with the Elastic Email team to investigate and resolve the root cause. We appreciate your patience and will keep this page updated with our progress.

Posted Jan 19, 2026 - 10:07 UTC

This incident affected: Add-on Services (Elastic Email).