A fix has been implemented and we are monitoring the results.
Posted Apr 07, 2025 - 17:30 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 07, 2025 - 16:44 UTC
Identified
Our team has identified the root cause of the issue impacting operations on our platform (https://platform.cloudways.com). A fix is currently being implemented and we are closely monitoring the progress to ensure full resolution. We appreciate your continued patience and understanding.
Posted Apr 07, 2025 - 16:43 UTC
Investigating
We have identified certain issues impacting operations on our platform (https://platform.cloudways.com) and our Engineering team is actively investigating the matter as a priority. We deeply regret any inconvenience this may have caused and appreciate your understanding as we work to resolve it swiftly.
Posted Apr 07, 2025 - 14:58 UTC
This incident affected: Cloudways Cloud Platform Console and Cloudways Cloud Platform Service.