Creation Events failing for DO Servers

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Nov 16, 2025 - 11:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 16, 2025 - 10:51 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 16, 2025 - 10:44 UTC

Investigating

We are currently investigating an issue where creation events for DigitalOcean Server provisioning is failing. As a result, users may experience errors when creating DO servers, cloning servers.

Our engineering team is actively working on it to resolve the issue. We apologize for the inconvenience and will provide further updates as more information becomes available.

Posted Nov 16, 2025 - 10:02 UTC

This incident affected: Cloud Providers (DigitalOcean) and Cloudways Cloud Platform Service.