Network Connectivity Issue - DigitalOcean Bangalore (BLR1)

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Jan 31, 2023 - 11:09 UTC

Update

As of 08:40 UTC, our Engineering team is continuing to investigate an issue with network connectivity to services in the BLR1 region due to packet loss/latency on our Network provider's end.

At this time, users may experience issues with elevated packet loss to Droplets and other services hosted in BLR1 as well as Droplet create failures.

We apologize for the inconvenience and will post an update once we have more information.

Posted Jan 29, 2023 - 13:54 UTC

Investigating

We are investigating a network connectivity issue with DigitalOcean in Banglore (BLR1).

During this time, users may experience connection timeouts and errors for all services deployed in this data center.

We will share additional updates as we have more information.

Posted Jan 29, 2023 - 13:52 UTC

This incident affected: Cloud Providers (DigitalOcean).