Server Creation/Cloning Issue in Seoul (Vultr)

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Sep 09, 2025 - 04:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 09, 2025 - 04:51 UTC

Investigating

We are currently aware of an issue with our upstream provider, Vultr, in the Seoul region. As a result, our customers are unable to add new servers or clone existing ones in that region. We are in close coordination with Vultr and will provide an update as soon as we have more information. Any inconvenience caused is deeply regretted.

Posted Sep 08, 2025 - 16:01 UTC

This incident affected: Cloud Providers (Vultr).