Live Chat availability issue

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Mar 14, 2023 - 12:49 UTC

Monitoring

Live Chat services on our platform have been restored, it was an issue from our 3rd party service provider which is being fixed now. We are monitoring the system closely.

Posted Mar 14, 2023 - 09:56 UTC

Investigating

We are investigating reported problems to access our live chat system, will be updating this thread as soon as we have additional information.
Inconvenience caused to our customers is highly regretted.

Posted Mar 14, 2023 - 09:36 UTC

This incident affected: Cloudways Support.