The DigitalOcean team is still observing recurring incidents that are affecting customer resources in the APAC region. As a result, some users in this area may be experiencing packet loss and increased latency. The team is actively monitoring the situation and implementing traffic routing changes as needed to alleviate the congestion. We regret any inconvenience caused and will keep our customers informed by providing updates as the situation develops.
Posted Mar 15, 2023 - 15:50 UTC
Update
Customers in SGP1 region may still experience periodic performance and connectivity issues until restoration efforts are completed by upstream providers for the undersea cable cuts (fiber faults) in the APAC region. Full repair is expected to take multiple weeks. We will continue to communicate any updates we receive, appreciate patience from our valued customers.
Posted Mar 02, 2023 - 11:50 UTC
Update
According to a recent update from upstream provider, users can launch servers in Singapore region. The technical team at Digital Ocean has made some routing changes to solve the connectivity issues. While this issue is being resolved completely, some users may experience performance and connectivity issues due to the packet loss and latency caused by APAC region. Meanwhile, we have no ETA but we will inform you as soon as we have an update. We apologize for the inconvenience.
Posted Feb 04, 2023 - 16:24 UTC
Update
We are continuing to monitor for any further issues.
Posted Feb 04, 2023 - 16:22 UTC
Update
We are continuing to monitor for any further issues.
Posted Feb 04, 2023 - 16:14 UTC
Monitoring
According to a recent update from upstream provider, users can launch servers in Singapore region. The technical team at Digital Ocean has made some routing changes to solve the connectivity issues. While this issue is being resolved completely, some users may experience performance and connectivity issues due to the packet loss and latency caused by APAC region. Meanwhile, we have no ETA but we will inform you as soon as we have an update. We apologize for the inconvenience.
Posted Feb 04, 2023 - 16:01 UTC
Update
We are in close coordination with DigitalOcean backend team as they are working to mitigate the issues. We apologize for the inconvenience and thank you for your patience and continued support.
Posted Jan 30, 2023 - 04:47 UTC
Investigating
We are investigating reports of network related problems in the Digital Ocean SGP1(Singapore Region). This may cause issues with the connectivity to droplet, applications hosted on these servers will see slowness etc. Our team is coordinating with the Digital Ocean team to get the issue resolved on priority.
Posted Jan 29, 2023 - 10:22 UTC
This incident affects: Cloud Providers (DigitalOcean).