Issue with Inbox in Chat Tool

Incident Report for Cloudways

Resolved

Our chat support tool is fully operational and working as expected. Inconvenience caused is regretted.

Posted Jul 03, 2023 - 09:38 UTC

Identified

Our 3rd party service provider for our support chat system have identified the issue and are investigating the root cause, our Cloudways customers can reach us through our Ticketing system until live chat issue is fully resolved.

Posted Jul 03, 2023 - 08:04 UTC

Investigating

We have identified an issue with our Chat tool, impacting the Inbox, Messenger, and their API. As a result, customers may encounter errors or experience disruptions in functionality during this period.

We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.

Posted Jul 03, 2023 - 07:26 UTC

This incident affected: Cloudways Support.