Service Degradation Cloudways Platform

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 14:05 UTC

Identified

We have identified that few of our backend operations are being affected due to an upstream provider outage. Our team is in continuous coordination with their team to monitor the situation. We are reviewing this further and will update as soon as the provider infrastructure is stable.

Posted Oct 20, 2025 - 08:14 UTC

Investigating

We are investigating an ongoing issue affecting backend operations that may lead to temporary performance degradation and issues with server visibility on accessing Cloudways platform. Our team is actively investigating the issue and will prioritize the fix as soon as it is identified. We apologize for the inconvenience and appreciate your patience on this matter.

Posted Oct 20, 2025 - 07:44 UTC

This incident affected: Cloudways Cloud Platform Console.