Partial Rackspace Email Delivery Disruption - – Microsoft and SpamCop Blacklisting

Incident Report for Cloudways

Investigating

We are currently facing issues where some of the Rackspace Server IP addresses have been blocked by Spamcop and Microsoft. Our team is actively working with Rackspace to resolve this matter as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available.
As a workaround, customers may try again after some time. The system may use random IP addresses, so it is not guaranteed that the same IP will be used to send emails again.

Posted Apr 11, 2025 - 14:10 UTC

This incident affects: Add-on Services (Rackspace Email).