Accessibility issues with Rackspace webmail portal

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Oct 22, 2024 - 03:43 UTC

Identified

We are receiving reports from customers experiencing difficulties logging into their Rackspace mailboxes via the webmail portal. Rackspace has identified the issue, and their team is actively working on a resolution. Using an email client remains a viable workaround, and email delivery is not impacted.

We will update our status page promptly with any further updates from Rackspace. We sincerely regret the inconvenience caused and appreciate your patience during this time.

Posted Oct 21, 2024 - 20:56 UTC

This incident affected: Add-on Services (Rackspace Email).