Elastic email degraded services

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Oct 22, 2025 - 09:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 22, 2025 - 09:49 UTC

Investigating

Currently, we are experiencing degraded services with Elastic Email service affecting a subset of customers and causing timeout errors while sending emails. Our teams are actively investigating the problem with the elastic email team and we will be updating this status page with further information as soon as it is available. We apologize for any inconvenience this may be causing.

Posted Oct 21, 2025 - 09:02 UTC

This incident affected: Add-on Services (Elastic Email).