we have been informed that a fix has been deployed for the issue that was causing intermittent 5xx errors and connectivity disruptions on websites proxied through Cloudflare.
Our team is closely monitoring the situation along with Cloudflare to ensure full service stability. If you continue to experience any issues, please reach out to our support team.
We will provide further updates as needed.
Posted Dec 05, 2025 - 09:16 UTC
Investigating
We are aware of an ongoing Cloudflare network issue that may cause intermittent 5xx errors, connection timeouts, or degraded performance for applications using the Cloudways Cloudflare Add-on or any site proxied through Cloudflare directly.
Our engineering team is actively monitoring the situation and is in direct communication with Cloudflare to ensure the issue is resolved at the earliest.
Customers who are not using Cloudflare are not affected.
Further updates will be posted here as soon as new information becomes available.