Latency Issues with Chat Tool

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted May 29, 2024 - 18:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 29, 2024 - 17:28 UTC

Identified

The Chat tool support team has identified the issue and is working on a fix. While this is being addressed as a priority, please note that our ticketing system remains available for any urgent queries. We sincerely apologize for any inconvenience caused.

Posted May 29, 2024 - 16:27 UTC

Investigating

We are currently experiencing latency issues with our chat tool. This incident has been reported to the chat tool support team and they are actively investigating the matter. We will keep you informed of any updates as soon as they become available. We regret any inconvenience caused by this issue and appreciate your understanding and patience.

Posted May 29, 2024 - 15:22 UTC

This incident affected: Cloudways Support.