Latency Issue on chat support (Intercom)

Incident Report for Cloudways

Resolved

This incident has been resolved.

Posted Oct 21, 2024 - 11:22 UTC

Monitoring

A fix has been implemented by the Intercom team, and we are monitoring the results.

Posted Oct 21, 2024 - 11:21 UTC

Identified

We are currently seeing latency issues on our chat system. This incident has been reported to the Intercom support team and they are working on it. Once we get any additional updates from them, we will let you know. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

Posted Oct 21, 2024 - 10:13 UTC

This incident affected: Cloudways Support.