Investigating - We are currently facing issues where some of the Rackspace Server IP addresses have been blocked by Spamcop and Microsoft. Our team is actively working with Rackspace to resolve this matter as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available. As a workaround, customers may try again after some time. The system may use random IP addresses, so it is not guaranteed that the same IP will be used to send emails again.
Apr 11, 2025 - 14:10 UTC
Scheduled -
We will be conducting an important platform maintenance to enhance performance and reliability during the following window:
Activity start time: 26th April, 06:00 UTC Activity end time: 26th April, 07:00 UTC
Impact Area: - Access to the Cloudways Platform and Flexible product operations may become temporarily unavailable during this maintenance window. - There will be no impact on your site’s overall availability.
We will promptly inform you as soon as this maintenance is complete. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.
Apr 23, 2025 - 12:05 UTC
Resolved -
This incident has been resolved.
Apr 24, 22:38 UTC
Identified -
We have identified a problem with our Chat tool that is affecting the Inbox, Messenger, and new conversations. Consequently, customers may encounter errors or disruptions in functionality during this period.
We sincerely appreciate your patience and understanding as we work diligently to resolve the issue promptly. Thank you for your ongoing support.
Resolved -
This incident has been resolved.
Apr 22, 08:03 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 22, 08:02 UTC
Investigating -
We are currently observing issues in email delivery on Elastic Email. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email.
Apr 21, 09:17 UTC
Resolved -
This incident has been resolved.
Apr 17, 19:06 UTC
Identified -
We are currently experiencing issues with User Interface navigation on our staging applications. Our engineering team is actively investigating the matter and working to implement a resolution as quickly as possible.
We sincerely apologize for any inconvenience this may cause and appreciate your continued patience. We will share further updates as soon as more information becomes available.
As a temporary workaround, customers can use the PULL/PUSH functionality within Staging Management to sync updates from the Production application.
Apr 16, 21:53 UTC