Cloudways System Status
Investigating - We are currently experiencing a service disruption. Our team is working to identify the root cause and implement a solution. Some users may be affected due to this disruption.

We will send an additional update as soon as possible.

Jan 30, 2023 - 21:12 UTC
Update - We are in close coordination with DigitalOcean backend team as they are working to mitigate the issues. We apologize for the inconvenience and thank you for your patience and continued support.
Jan 30, 2023 - 04:47 UTC
Investigating - We are investigating reports of network related problems in the Digital Ocean SGP1(Singapore Region). This may cause issues with the connectivity to droplet, applications hosted on these servers will see slowness etc. Our team is coordinating with the Digital Ocean team to get the issue resolved on priority.
Jan 29, 2023 - 10:22 UTC
Update - As of 08:40 UTC, our Engineering team is continuing to investigate an issue with network connectivity to services in the BLR1 region due to packet loss/latency on our Network provider's end.

At this time, users may experience issues with elevated packet loss to Droplets and other services hosted in BLR1 as well as Droplet create failures.

We apologize for the inconvenience and will post an update once we have more information.

Jan 29, 2023 - 13:54 UTC
Investigating - We are investigating a network connectivity issue with DigitalOcean in Banglore (BLR1).

During this time, users may experience connection timeouts and errors for all services deployed in this data center.

We will share additional updates as we have more information.

Jan 29, 2023 - 13:52 UTC
Cloudways Home ? Operational
Cloudways Cloud Platform Console ? Operational
Cloudways Cloud Platform Service ? Operational
Cloudways Support ? Operational
Cloudways API ? Operational
Cloud Providers Degraded Performance
AWS Operational
DigitalOcean Degraded Performance
Google Cloud Operational
Linode Operational
Vultr Operational
Add-on Services Major Outage
Cloudflare Enterprise Under Maintenance
DNS Made Easy Operational
Elastic Email Operational
Rackspace Email Major Outage
Stackpath Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 31, 2023

No incidents reported today.

Jan 30, 2023

Unresolved incidents: Rackspace Addon, Digital Ocean SGP1 Network Connectivity Issues.

Jan 29, 2023

Unresolved incident: Network Connectivity Issue - DigitalOcean Bangalore (BLR1).

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - This incident has been resolved.
Jan 24, 20:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 19:27 UTC
Investigating - We have identified an issue with mailbox provisioning on our Rackspace Addon. Our Engineering team is currently coordinating with Rackspace support team. However existing mailboxes are working as expected. Any inconvenience caused in this regard is highly regretted.
Jan 24, 11:25 UTC
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023
Resolved - This incident has been resolved.
Jan 21, 10:59 UTC
Monitoring - The network connectivity issues from Rackspace have been resolved. The non-impactful stage of the planned maintenance continues. Mailboxes should now be accessible, however some may experience performance degradation while we continue to validate all services.
Jan 20, 05:49 UTC
Update - We are continuing to investigate this issue.
Jan 20, 03:41 UTC
Investigating - We are receiving a number of complaints related to customers not able to login to their Rackspace mailbox via webmail portal or using any third party email clients. The issue has been identified by the Rackspace team and they are working on fixing the issue. We will update our status page as soon as we hear update from Rackspace team. Any inconvenience caused because of this issue is highly regretted.
Jan 20, 03:39 UTC
Resolved - This incident has been resolved. Further details can be found directly on the DigitalOcean status page for this incident https://status.digitalocean.com/incidents/z23xzdw63qcf
Jan 21, 02:34 UTC
Investigating - We have received multiple alerts of inaccessible Digital Ocean servers in the London location. We are closely working with the upstream provider and investigating this incident. Any inconvenience caused because of this issue is highly regretted.
Jan 21, 01:55 UTC
Jan 20, 2023
Jan 19, 2023
Resolved - This incident has been resolved.
Jan 19, 04:26 UTC
Identified - We have identified slow response from our backend for the operations to complete which are triggered from the Platform UI. Our engineering team is investigating it further.

Please feel free to contact our 24*7 support team if you need any assistance from our side. Any inconvenience caused because of this issue is highly regretted.

Jan 19, 02:20 UTC
Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.